PRIVACY POLICY
Effective Date: 25/12/0225
Tiffin Tray (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of parents and users who access our website, mobile application, or services. This Privacy Policy explains how we collect, use, store, and protect your information.
1. INFORMATION WE COLLECT: We may collect the following information when you use our services: Parent/Guardian Name, Child’s Name, Age, School Name, and Class, Contact details (mobile number, email address), Delivery address (school-related only), Subscription and payment details (processed via secure third-party gateways), Feedback, reviews, or video testimonials (only with consent). We do not collect unnecessary personal or sensitive information.
2. HOW WE USE YOUR INFORMATION: Your information is used only to provide and manage school tiffin services, contact parents regarding trial, delivery, or subscription, improve service quality and customer experience, share important updates or service-related communication, and maintain internal records and compliance. We do not sell, rent, or trade your personal data.
3. DATA SHARING & DISCLOSURE: We may share limited data only with delivery staff (for school delivery purposes only), trusted service partners (payment gateways, technical support), and legal or government authorities if required by law. All partners are required to maintain confidentiality.
4. CONSENT FOR MEDIA & FEEDBACK: Any photo, video, or testimonial is collected only after explicit consent from parents. Parents can allow or deny permission for social media usage and withdraw consent anytime by contacting us. No content is published without approval.
5. DATA SECURITY: We take reasonable technical and administrative measures to protect your data against unauthorized access, loss or misuse, alteration, or disclosure. However, no online system is 100% secure. Users share information at their own discretion.
6. CHILDREN’S PRIVACY: We collect children’s information only for service delivery and only through parents/guardians. We do not contact children directly, use children’s data for marketing, or share children’s data with third parties for promotion.
7. COOKIES & WEBSITE DATA: Our website may use basic cookies to improve website functionality and understand visitor interaction. Users can disable cookies via browser settings.
8. DATA RETENTION: We retain personal information only as long as necessary for service delivery and legal and accounting requirements. Data may be deleted upon request after service completion.
9. USER RIGHTS: Parents have the right to access their data, request correction of incorrect data, request deletion of personal data, and withdraw consent. Requests can be made via email or WhatsApp.
10. CHANGES TO THIS POLICY: Tiffin Tray reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.
